Last updated August 2026
Open Portal sees a screenshot only when you deliberately select one and ask a question about it. That image is used to generate your answer and is not stored — not on disk, not in our database. We keep your email, your subscription status, and a count of how many captures you have made. We do not track you, we run no analytics, and we set no advertising cookies.
When you press the shortcut, the app takes one frame of the display under your cursor and holds it in memory on your own machine. Nothing is sent anywhere at this point.
When you drag a box and ask a question, only the part you selected is cropped out and sent over an encrypted connection to our service, along with your question. The rest of your screen is never transmitted. Our service attaches our API credential and forwards the crop and the question to Anthropic, which generates the answer and streams it back to you.
When the answer depends on something current — a start time, a price, a release — the model may run a web search while answering. The search query it writes leaves Anthropic's systems and reaches a search provider; your image does not. Those queries are short phrases the model composes, and if your question is about something private, a search may quote part of it.
The image exists in our service only for the duration of that request. It is never written to disk, never saved in the database, and never included in our logs. Once the answer has been streamed to you, it is gone.
When you ask for something to be made from what you boxed — an ad, a thumbnail, a post — the crop and a generation brief go to fal, an image-generation provider, the same way: over an encrypted connection, for the duration of the request. We ask fal to return the generated image directly in the response rather than host it at an address. The result is streamed to your machine and held there; we keep no copy and no gallery. Saving it to a file is something only you can do, on your own computer.
Your screenshots. Your questions. The answers. Your card details — those go directly to Stripe and never touch our servers. Passwords, because the product has none.
The home page lets you try the product without an account, on an image you paste, drop or choose. That image is handled exactly like a capture from the app: sent over an encrypted connection, forwarded to Anthropic to be answered, and gone the moment the answer has been streamed back. It is never written to disk, never saved, and never logged. The demo runs a smaller model and does not use web search. The same is true of images made into something — a demo creation, or a poster from our free poster generator: your screenshots are forwarded to fal, the image-generation provider named below, returned inside the response rather than hosted at any URL, and kept nowhere.
To keep a free demo from becoming an open bill, we record for each visitor a random identifier in a cookie, how many answers you have taken, what they cost us, and an irreversible hash of your IP address — the address itself is not stored. If you enter your email to unlock the remaining answers, we store that address and may write to you about Open Portal; every such email can be unsubscribed from in one click. Ask us at hello@getopenportal.com and we will delete the lot.
We do not sell your data, and we do not share it with anyone beyond the providers above.
Two, both strictly functional. One holds your session and is set only after you sign in. The other is set only if you use the demo on the home page, and holds a random identifier so we can count how many free answers you have taken; it carries no name, no address and nothing about you. Both are HttpOnly and SameSite=Lax. There are no analytics, advertising, or third-party cookies anywhere on this site, which is why you have not been asked to consent to any.
Sign-in sessions last until you revoke them or sign out. One-time sign-in links and device codes expire within minutes and are deleted within a day. Usage and download records are kept while your account exists, for billing and abuse prevention. Delete your account and all of it goes.
Write to hello@getopenportal.com to get a copy of what we hold about you, correct it, or delete your account entirely. Depending on where you live you may also have the right to object to processing or to complain to a data protection authority.
Open Portal is not intended for anyone under 16, and we do not knowingly hold data about children.
If this policy changes materially we will email the address on your account before it takes effect. Questions to hello@getopenportal.com, or write to Open Portal at that address.